Read our customer case studies and discover how Wavetec’s solutions help the world’s leading brands
Customer testimonials
The inclusion of the queue management system with a ticket-dispensing kiosk has changed the way we operate our branches…We have full control over the customer service quality, making sure we comply with the established service standards in the customer prioritization model…we utilize quantitative information to predict the demand we’ll have, that allows us to develop an adequate plan to adjust the service capacity accordingly and achieve an efficient process to minimize customers’ waiting time and reduce the idle time of our staff we have now implemented a service model based on differentiation, which allows us to prioritize our most loyal clients.
Andoni De Mendieta Molina Subdirector Gestión e Innovación de Sucursales en Grupo Financiero Banorte
Well done team VODACOM we have launched our first Digital Express Store at Cresta mall. You can now buy a Vodacom SIM card and then RICA yourself at the Kiosk – great #innovation from the #RocketShip
Jacques Barkhuizen
CIO South Africa (ZA) at Vodacom
Wavetec queuing and online booking solutions allow us to provide a convenient and safe service to our customers and service centres, converting difficulties due to Covid-19 in opportunities and satisfied customers.
Daniel Román Cortés
IM F2F Service Manager & New Biz Support
Given the COVID-19 pandemic and extended state of emergency, the kiosks provide the safest and fastest way to get basic cellular services. In future, the use of such machines will help us reduce costs and improve the network performance. SIM dispensers are in great demand abroad especially in high footfall places. We hope that the kiosks will become popular among local users as well.
Kaspars Kukelis Chairman of the Management Board of Kcell JSC
We are pleased to mention that we are satisfied with Wavetec and their services. We have a strong relationship with them and they have worked well with us to meet our needs. We use Wavetec for our Queue Management technology as they are able to provide us with a global solution that we require across our many offices
Stephaine Walters
Manager Commercial Retail Sales & Service
We would like to confirm that Wavetec are in our current panel of service providers and they have maintained a good relationship & track record with the Kenya Commercial Bank.
Christopher Tiren Head of Procurement
The queue system has improved service delivery and gained customer loyalty throughout our branch network operation. Through organized queues, speed and convenience to service delivery, we have achieved improved customer satisfaction.
Harun Kipyego Head of Procurement
The queuing management system has made it very easy for us to manage our customer flow. All we have to do is press a button and give the appointment to the guest. Even if we have a group of customers we can give them their respective appointments and they would be called on their turn. It is very easy for us to manage now
Mr. Pashar Rajab Guest Relation officer Capital Health Screening Centre
DFM has pioneered the concept of educational trading floors regionally, which demonstrates our full commitment to Corporate Social Responsibility on various levels and particularly through high level collaborations with educational institutions in the UAE to fully support their efforts and provide the necessary training for students to prepare them for the job market. This initiative is a key pillar of the DFM educational program aimed at preparing the new generation of investors. The students can follow live trading and participate in the DFM Stock Game and win competition prizes. Most importantly, the planned workshops and seminars will provide them the opportunity to directly interact with financial experts
H.E. Essa Kazim Chairman DFM
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