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Rethinking the Customer Experience at Airports

To redesign the customer’s journey at the airports, enhancing their experience will become the next big thing for innovators in…
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Retail: End of the Year and Beginning of…

It seems that, when we start reaching the end of the year, time becomes shorter, and so more valuable than…
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Technology for Tripling Health Centers’ Efficiency

Those of us who work on technological applications for revamping customers’ dynamics in health centers know that this type of…
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Mobile Queue, We Don’t – Join the Revolution

The consulting company E.Life, which specializes in social networks, has carried out some research focused on the number of times…
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Evolution and Diversification of LED Displays Application in…

From the Blackboard to the Stock Exchange LED Display  It was the second half of the XIX century, and the…
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Waiting in Line Is Indeed a Torture

Wherever in the world you go, waiting in line can be one of the least enjoyable parts of your visit.…
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Is your Organization Multi Channel or Omni Channel?

These days, communication channels have multiplied so even the smallest SME makes use of a variety of direct contact channels…
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[INFOGRAPHIC] CUSTOMER LOYALTY IN RETAIL BANKING

What it takes to make loyalty pay off In some countries, banks made progress in earning customer loyalty during 2013,…
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The Service Area: from Boredom to Satisfaction

It’s a fact that the internet has provided users with the comfort of carrying out hundreds of procedures online that,…
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