Customer feedback is mostly associated with satisfaction or service quality surveys; however, this outlook emphasizes costs rather than the real…

In the last few years, the use of a single concept has been massively increasing in the business world; business…

It has been debated by many that branding has no importance in b2b marketing because b2b companies focus on making…

Fully understanding the meaning of customer engagement and its application in the Customer Service Area is one of the main…

What is the worst part of waiting? Knowing that what you came for will take 5 minutes but you end…

Today, the major challenge companies face is long queues and undefined waiting line and time causing frustration and anxiety. This…

No longer is the term CSR, ‘Corporate Social Responsibility’, a peculiar term amongst businesses. Corporate social responsibility is about the…

Rush at airports changed in the mob which creates security aggravations and also a delinquent for the airport staff. Airlines…

Businesses not only need to manage their customer flow but also want a reporting system that helps in improvising overall…