The Factor Changing Public Sector
We can all talk about frustrating experiences at a public office: disorientation, lack of information, and long waits describe the…
Blog
Access latest insights, how-tos, and best practices for optimizing customer experience. Stay informed and stay at the top of your queue management game with our comprehensive blog archive.
Categories
Rethinking the Customer Experience at Airports
To redesign the customer’s journey at the airports, enhancing their experience will become the next big thing for innovators in…
Retail: End of the Year and Beginning of…
It seems that, when we start reaching the end of the year, time becomes shorter, and so more valuable than…
Technology for Tripling Health Centers’ Efficiency
Those of us who work on technological applications for revamping customers’ dynamics in health centers know that this type of…
Mobile Queue, We Don’t – Join the Revolution
The consulting company E.Life, which specializes in social networks, has carried out some research focused on the number of times…
Evolution and Diversification of LED Displays Application in…
From the Blackboard to the Stock Exchange LED Display It was the second half of the XIX century, and the…
Waiting in Line Is Indeed a Torture
Wherever in the world you go, waiting in line can be one of the least enjoyable parts of your visit.…
Is your Organization Multi Channel or Omni Channel?
These days, communication channels have multiplied so even the smallest SME makes use of a variety of direct contact channels…
[INFOGRAPHIC] CUSTOMER LOYALTY IN RETAIL BANKING
What it takes to make loyalty pay off In some countries, banks made progress in earning customer loyalty during 2013,…