The Service Area: from Boredom to Satisfaction
It’s a fact that the internet has provided users with the comfort of carrying out hundreds of procedures online that,…
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Best Timing for Getting Customer Feedback
Customer feedback is mostly associated with satisfaction or service quality surveys; however, this outlook emphasizes costs rather than the real…
Phrase of the Year: Business Innovation
In the last few years, the use of a single concept has been massively increasing in the business world; business…
How B2B Marketing Emotional Connections Build Strong Brands…
It has been debated by many that branding has no importance in b2b marketing because b2b companies focus on making…
Customer Engagement – Choose Your Own Adventure
Fully understanding the meaning of customer engagement and its application in the Customer Service Area is one of the main…
Customer Service & Shop Experiences: Stories in the…
What is the worst part of waiting? Knowing that what you came for will take 5 minutes but you end…
Waiting Line – A Major Point Where Impressive…
Today, the major challenge companies face is long queues and undefined waiting line and time causing frustration and anxiety. This…
How CSR Promotes Industries
No longer is the term CSR, ‘Corporate Social Responsibility', a peculiar term amongst businesses. Corporate social responsibility is about the…
Escalating Demand of LED Displays in Airline Industry
Rush at airports changed in the mob which creates security aggravations and also a delinquent for the airport staff. Airlines…