Leveraging above the industry standards Wavetec’s Electronic Queue Management Solutions resolved the customer/traveler issues of Air Mauritius Customer Care Offices based in Port Louis. Booking staff, travelers, and overall serving process significantly benefitted from Wavetec’s Electronic Queue Management Solution by automating many different aspects of customer serving process across multiple counters.

Wavetec’s EQMS helped them in taking interpretive measures for unpredictable inflow of visitors in the customer care center. Our systems helped them reduce their staff idle time leading to increased number of service transactions. At the Air Mauritius Customer Care Center visitors are stress free as they have the surety of fair serving because of our Queue Management System. Air Mauritius now leverages on enhanced customer’s experience by better and comfortable customer services.

The Multi-language facility in English & French provides a better means of communication. The Branch Managers can now take a breath of relief as our Real-Time Reporting allows them to monitor the whole customer flow right in front of there computer screens. Now they need not to worry about bottlenecks in the customer flow. Waiting is now a pleasant experience at Air Mauritius with LCD-SDU displaying audio-visual entertainment for the visitors and also notifying the customers about the Waiting/Queuing information.

After installing Wavetec’s Queue Management Solution customers can enjoy a fair serving procedure and waiting is no more a stressful activity.